I've been on hold for 28 minutes now with the Priority Club Rewards people. They have a neither-nor named Pat with a squealy, nasal voice whine-asking if it would be okay to put me on hold again. This is my 5th person/ computer I've had to talk to on this call. The reason? I redeemed some points last month for a free stay in Chicago. I was charged $146.57 for my free stay. The bastards.